Shipping & Delivery

Where we ship

We ship signed books, tool belts, and other supplies all over the world.

Unfortunately, due to new export restrictions beyond our control, we are only able to ship seeds to the U.S. and Canada. To learn more, please read our International Seed Shipping Update blog post.

For a list of international seed sources that have come highly recommended to us, be sure to check out our blog post Floret’s Favorite Specialty Seed Sources.

Duties, taxes & fees

Customers outside the U.S. are responsible for paying any additional duties, taxes, and fees applied at the time of import. For more information, please review our Shop Terms & Conditions.

How we ship

We ship all orders to the U.S. and Canada via USPS. You can select your shipping method at checkout.

International orders are shipped either via USPS International or DHL International depending on the availability of a shipping service to specific countries. View available shipping methods at checkout.

Orders placed typically ship the following business day. Any current shipping delays will be communicated at the top of the cart page.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.

Shipping address

If you need to change your shipping address, please reply to your order confirmation email as soon as possible or email shipping@floretflowers.com with your order number and the correct address.

Shipping cost

Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carriers (USPS and DHL).

Combining orders

We begin processing orders immediately after they are placed. Unfortunately, because of our small team and the volume of orders we are processing in a short time, we are unable to combine separately placed orders.

Adding or removing items from an order

Because we cannot access your credit card information, we are unable to modify your order after it has been placed.

Canceling an order

If you need to cancel your entire order, please reply to your order confirmation email or email shipping@floretflowers.com as soon as possible with your name and order number. Please note: We are unable to cancel or remove individual items from your order.

Tracking an order

Once your order ships you will receive an email notification that contains a link to “View and track your order.”

Missing or lost packages

Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the “View and track your order” link in your shipping confirmation email.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.

In the event that your package appears to be missing or lost, we recommend first checking with your local postal carrier to verify it has been delivered. We also recommend asking neighbors and even other members of your household to see if they may have received it by mistake. If the package cannot be located after these steps, please reply to your shipping confirmation email or email shipping@floretflowers.com with your name and order number and we’ll be happy to help.

Incorrect, missing, or damaged product

If items are damaged in transit or you receive an incorrect order, please reply to either your order or shipping confirmation email or send an email to shipping@floretflowers.com with your name and order number and we will issue a replacement.

Returns & refunds

To read our Shop Terms & Conditions, including information about returns, please click here.

Gift card redemption

Gift cards purchased from the Floret Shop can be redeemed in the “Gift card or discount code” field at checkout.