Terms & Conditions

Introduction

Welcome to Floret—we’re thrilled that you’re here! In order to avoid confusion and to clarify the rights and obligations between Floret, LLC (“Floret” or “we” or “us”) and its online shop customers and website visitors (“you”), we require that all purchasers and visitors read and agree to these shop terms and conditions (the “Shop Terms of Use”). Please read these Shop Terms of Use carefully. By using or accessing the Floret Online Shop as well as all related websites operated by Floret (which includes https://www.floretflowers.com, https://shop.floretflowers.com, and https://library.floretflowers.com among others) (collectively the “Site”), you agree to these Shop Terms of Use.

1. Payment for Online Orders

All online sales must be made by credit card, Shop Pay, Apple Pay, or Paypal. Floret accepts payment from the following credit cards: Visa, Mastercard, American Express, and Discover. Acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards.

Once an order is submitted, Floret cannot change, modify, or combine an order or change a method of payment.

2. International Orders

Floret offers limited international shipping. Hardgoods (signed books and supplies) can be shipped worldwide. Seeds can only be shipped to customers in the U.S.

International orders may take up to a month to arrive and may be subject to additional restrictions, taxes, fees, or duties, which vary by country and the contents of your order. If you are placing an order from outside the U.S., it is your responsibility to understand your country’s restrictions, taxes, fees, duties, and any special requirements in order to receive imported goods and to ensure that your orders are in compliance with such requirements.

Floret has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties, taxes, or fees that may be imposed by your country’s customs office or other government agencies, or by carriers. 

Please note that all orders will be processed in U.S. currency.

Packages returned to Floret due to a failure or refusal to pay the duties or taxes are ineligible for a refund.

3. Seeds

All of the seeds we offer in our shop are of the highest quality and are tested frequently to ensure excellent germination. We guarantee that our seeds will grow and thrive. Please note: Our farm-bred Floret Original varieties are still works in progress and are not 100% uniform, so you will undoubtedly find a few off types in each mix.

For best results with our Floret Original varieties, reference the printed growing guide that comes with your order. It contains a step-by-step seed-starting tutorial, flower-growing advice, and detailed growing instructions for celosia, zinnias, and dahlias (from seed). You can also reference the resources section of our website.

4. Returns & Refunds

If your order contains incorrect or damaged items, please contact us immediately, and we will ship a free replacement. Unopened product can be returned within 60 days of the original ship date for a refund of the purchase price, excluding original shipping costs. No refund is available if the original packaging is opened or the product has been used.

If your seeds do not perform after following our detailed instructions, please contact us immediately, and we will send you replacement seed if available or refund the purchase price. Our guarantee is limited to the purchase price of the seed only; shipping costs are non-refundable. Floret is not liable for any damage or loss resulting from crop failure. Reports must be made within 1 year of purchase.

5. General Disclaimer and Limitation of Liability

Except as expressly provided in these Shop Terms of Use, Floret makes no representation, guarantee, or warranty, either express or implied, regarding the use of the Site or the products sold through its online store, including their merchantability or fitness for any particular use. In no event shall Floret be liable for any special, incidental, indirect, punitive, reliance, or consequential damages, whether foreseeable or not, including, but not limited to, damage or loss of property, equipment, information or data, loss of profits, revenue or goodwill, cost of capital, cost of replacement services, or claims for service interruptions or transmission problems, occasioned by any defect in the Site and/or related materials, the inability to use services provided hereunder or any other cause whatsoever with respect thereto, regardless of theory of liability. This limitation will apply even if Floret has been advised or is aware of the possibility of such damages.

6. Notices

When you register with Floret and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from Floret. You consent to receive notices electronically by way of transmitting the notice to you by email.

7. Privacy and Security

Please refer to Floret’s Privacy Policy for more information on how your information may be protected and stored.

8. Commitment to Accessibility

Floret is committed to making our Site’s content accessible and user friendly to everyone and we are working to continually improve our browsing and shopping experience. We actively review our site using WCAG 2.1 AA guidelines, with a focus on accessible navigation, correct alt text usage, readability of messaging/alerts, product content containers, and color contrast.

If you are having difficulty viewing or navigating the content on this Site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email support@floretflowers.com. We would be happy to assist you in completing an order or answering questions in the way that works best for you.

9. Third-Party Services

Floret shall not be responsible for any performance or service problems caused by any third party website or third party service provider (including, for example, your web service provider service, payment services, your software and/or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider. Floret reserves the right to determine, in its sole discretion, whether it is responsible for any such malfunction or disruption.

10. Indemnity

You agree to indemnify and hold Floret and each of its members, managers, directors, officers, employees, and agents, harmless from any and all liabilities, claims, damages, and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of these Shop Terms of Use, (ii) any violation by you of law or the rights of any third party, (iii) your use of the Site or any services that we may provide via the Site, and (iv) your conduct in connection with the Site. Floret reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide us with such cooperation as may be reasonably requested.

11. Governing Law

These Shop Terms of Use shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. The Site is based in the United States, and we make no claims concerning its access or use outside of the United States. If you access the Site from outside of the United States, you do so at your own risk. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

12. Dispute Resolution

In the event of a dispute arising under or relating to these Shop Terms of Use or the Site (each, a “Dispute”), either party may elect to finally and exclusively resolve the dispute by binding arbitration in Skagit County, Washington, governed by the Federal Arbitration Act (“FAA”). Any election to arbitrate, at any time, shall be final and binding on the other party. IF EITHER PARTY CHOOSES ARBITRATION, NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL. ARBITRATION IS DIFFERENT FROM COURT, AND DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator selected jointly by the parties, whose decision will be final, except for a limited right of appeal under the FAA. The arbitration shall be commenced and conducted by JAMS pursuant to its then current Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules, or, where appropriate, pursuant to JAMS’ Streamlined Arbitration Rules and Procedures. All applicable JAMS’ rules and procedures are available at the JAMS website: www.jamsadr.com. Each party will be responsible for paying any JAMS filing, administrative, and arbitrator fees in accordance with JAMS rules. Judgment on the arbitrator’s award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. If conducted in person, the arbitration shall take place in Skagit County, Washington. The parties may litigate in court to compel arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The parties shall cooperate in good faith in the voluntary and informal exchange of all non-privileged documents and other information (including electronically stored information) relevant to the Dispute immediately after commencement of the arbitration. Notwithstanding the foregoing, nothing in these Shop Terms of Use will prevent Floret from seeking injunctive relief in any court of competent jurisdiction as necessary to protect our proprietary interests.

13. Waiver of Class Action

You agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14. Miscellaneous Terms

Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in these Shop Terms of Use. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by us and you in writing, this agreement constitutes the entire Agreement between you and us with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. These Shop Terms of Use will inure to the benefit of our successors, assigns, licensees, and sublicensees. If any provision of these Shop Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

15. Updates

Our Shop Terms of Use may change from time to time and all updates will be posted on this page. Your continued use of the Site after we post any modifications to the Shop Terms of Use on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Shop Terms of Use.

Last Updated: August 4, 2025